COURSE
ITIL® 4 Foundation
Enhance your IT service management career with the ITIL Official eLearning course, designed by the ITIL creators. Get the course and exam voucher in one convenient bundle!
What is  ITIL 4 ?
ITIL 4, short for Information Technology Infrastructure Library version 4, serves as a comprehensive framework aimed at guiding organisations in efficiently managing IT services. It promotes a holistic approach to service management, emphasising value delivery to customers, continuous improvement, and adaptation to evolving business requirements.
What Will You Learn ?
Service Management Concepts
Gain an understanding of the basic principles of service management. What constitutes a service? What elements compose it? How does it benefit stakeholders?
Service Value System
Uncover a structured framework to assist you in creating, delivering, and overseeing services. This includes the Service Value Chain, guiding principles, and governance.
Four Dimensions of Service Management
Delve into the four crucial dimensions of efficient service management: organizations and individuals, information and technology, partners and suppliers, and value streams and processes.
Guiding Principles
Foster a mindset that embraces ITIL practices and tailors them to suit your specific requirements using ITIL 4’s seven guiding principles.
Service Value Chain
Comprehend how the Service Value Chain aids organisations in generating value by optimising their operations and resources.
ITIL Practices
Implement ITIL 4 practices to facilitate methodologies that align with your business strategy, enhance service development processes, and support users effectively.
Continuous Improvement
Concentrate on the core concept of continuous improvement in ITIL 4, exploring how organisations can refine and adapt their processes and services continually.
Service Level Agreements
Examine the significance of SLAs in defining and managing service quality, as well as the role of service level management within this context.
Key Metrics and Performance Indicators
Understand the importance of delineating and monitoring metrics and KPIs to gauge the performance and efficiency of IT services.